I got a call from an attorney. Her staff of seven had lost all access to her client case files and their shared calendar. they had missed court dates, missed client meetings and been sanctioned by the court at least 4 times in a 6 week period.
Her server had failed. After 6 hours of examination at her office, her IT company moved it to their office. After a week of evaluation at their office, her IT company insisted it was beyond repair and she needed to move immediately to their new "Cloud" solution at a cost of $15,000.00 and $1,200.00 per month.
The migration took an additional 5 weeks before this law firm could resume business as usual and it was during this time when they had no access to client files, no access to client contact information and no access to email or their calendar that their business suffered the worst damage. Now on the cloud, they could resume business as usual.
But business didn't resume as usual. The available Internet bandwidth at the law firm could barely support one user on the cloud, let alone seven (nobody had checked). To make matters worse, when their data was moved to the cloud, the migration changed all of their file creation dates to the date of the migration they had no way to check history of legal documents or determine which version of a document was the most recent because no original file dates were retained. Two months later, after struggling with limited access to their data and feeling trapped, she felt completely lost and didn't know what to do!
This is when she called Universal Net...
Universal Net thrives on problem solving. We are passionate about business systems and helping businesses grow. We believe in finding problems fast and fixing them faster. Often (as in this case), we are the calm in the center of the storm.
So back to the girl...
In only a few hours, we proved her IT company was lying to her (or was incredibly incompetent). The server had experienced a hard drive failure but because of RAID mirroring, we were able to replace a failed hard drive had the server running perfectly in less than 3 hours. But, we couldn't just switch them back to the server. Some files on the server had been changed. There were new files to consider. All their email had been moved to the cloud and all of the data was now controlled by their IT company.
Our solution: We migrated all of the changed files from the cloud back to the original server and merge the file sets. We moved the email to a different server and connected all of her staff to use the newly restored server. We terminated the account with the IT company and now, this girl is saving $14,400.00 per year on hosting fees for a service she didn't need in the first place.